(Note: If you are asked to restore and update the sample file, click Yes.) Now choose any of the sample company files in the list. Once you are at the No Company Open screen, click the Open a sample file button,Ĥ. Keep the CTRL key held down until QuickBooks opens the No Company Open screen.ģ. Double-click the QuickBooks icon, and then immediately hold down the CTRL key on your keyboard.Ģ. If your Company file still cannot be opened using any user’s log-in, the next thing to try is to see if QuickBooks can open a 'sample' file. ( Note: Once the file opens you should consider changing the “My Preference” setting for saving your desktop, or simply learn to always 'close all windows' inside QuickBooks before you log out.) Release the Alt key only after the file is completely open. Now press the Alt key again while the file continues to open.Ģ. If you are prompted for your User password:Ĭ. Double-click on the QuickBooks Icon while pressing the Alt key. One fix is to prevent QuickBooks from attempting to re-open all the windows (left open at the last log-out) during the start up process to do this:ġ. Because the “My Preference" for preserving 'desktop settings' is User driven, one user may be able to log-in to the file, while another user may not be able to log-in. Many times this type of Unrecoverable Error occurs upon start-up because you had too many windows open when you last closed the file. This type of error typically displays one of 50 different numeric error codes, each containing 10-digits in a “5-digits space 5-digits” ( #) sequence.
If you encounter an Unrecoverable Error when attempting to open your QuickBooks file and the error message reads “QuickBooks has encountered a problem and needs to close”, QuickBooks has experienced a ‘critical application fault'. Unrecoverable Error encountered when opening QuickBooks.
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